How do I start a return? What is the process?

Note: This return policy is specific for our International site, please refer to our regional EU or North American or UK sites based on your country.

Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 15-calendar day window from the delivery date to return items for an exchange or refund.

To ensure a smooth process, please note the following basic conditions:

The product must be brand new & in an unworn resalable condition. (Scratched soles will not be accepted, so please try on the shoes on a carpeted surface).
MTO, Custom and Final Sale items cannot be returned or exchanged.
The product must be returned in the same condition it was sent. Including the original packaging (Meermin shoe box + dust bag/s + shipping packaging). Do not use the Meermin shoe box as a shipping container.

Considering the shipping destination of your order, please find the location-based return policies outlined below:

International Returns Procedure:

Please follow these steps:
Visit our International Returns Portal here.
Access the portal using your Email address & Order number.
Select the item(s) you would like to return and the reasons you are returning them. (Some of the return reasons require a follow-up reason to be selected before moving on to the next page.)
At this moment, we are not able to provide International return labels, so you'll have to ship the package on your own.
Once available, please provide us with the tracking number and return form.
Please fill out the Return Form so we can speed up the return/exchange process upon package arrival.
When shipping back Internationally any item/s, Meermin recommends using National Post Service. If the value of the item/s is over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and Meermin will not be responsible for any parcel lost in transit when being shipped back.
Please clearly mark the package as RETURN TO SELLER to expedite the return through customs if necessary.
For customers located in Hong Kong please do follow the same steps detailed above — our warehouse does not permit walk-in / drop off returns and will not accept the package.
Please have the packages shipped to the following address:

STORK UP c/o MEERMIN HK LTD RETURNS
BLOCK B, 2/F, PAK SIK GODOWN BUILDING No.1, 12-36 WO HEUNG STREET
FOTAN, NEW TERRITORIES
HONG KONG
Contact: Operations Team
Phone: (852) 2635-3864

What to expect once Meermin receives your return:

For Exchanges:

If you're returning an item for an exchange, here's how the process works:
Once we receive the item(s) and confirm that they meet the conditions mentioned above, Meermin will promptly send you the new item(s) at no additional cost.

For Refunds:

If you're returning an item for a refund, please keep the following in mind:
Once we receive the item(s) and confirm that they meet the conditions mentioned above, Meermin will process your refund within the next 10 business days.
Please note that original shipping costs will not be refunded; Meermin will only refund the cost of the returned item(s).
After processing, it may take up to 14 days for the refund to appear in your account, depending on your bank's processing times.

In Case of a Defect:

If you discover any defects or discrepancies in your order within 7 days of receiving your item(s), please contact us and provide pictures of the damage. This will enable us to assess and address the issue promptly, working towards a satisfactory resolution.

Still have questions or need any further information? No problem, please contact our customer support Team—we'll be more than happy to assist in any way we can.

How do I start a return? What is the process?Updated 8 months ago